Frequently Asked Questions
List of frequently asked questions by the customers related to PELNI services
PELNI Mobile is an All in One (superapp) app for PELNI services, you can book and manage all the available services based on your needs.
After registering your account, don't forget to confirm it via the email you registered. The maximum time to confirm is 1 x 24 hours. If you do not confirm, your account will be automatically deleted, and you will need to register again.
Yes, you can delete your PELNI Mobile account through the Account > Delete Account menu. Then follow the instructions displayed on the confirmation page.
Select the order menu - Select your ticket - Choose the Manage Ticket Order menu - Check-in.
The earliest time to perform mobile check-in is 12 hours before departure.
The latest time to perform mobile check-in is 30 minutes before departure.
The E-Boarding Pass will be received after successfully completing mobile check-in.
Mobile check-in cannot be changed or canceled after using the feature.
No, once mobile check-in has been completed, ticket cancellation cannot be done.
No, you must choose one. If you have performed mobile check-in, you cannot print a physical boarding pass, and vice versa.
Yes, the e-boarding pass feature can be accessed and used after mobile check-in, even when offline or not connected to the internet.
No.
There are two ways: 1. Select the Ticketing menu - Select E-Boarding Pass. 2. Select the order menu - Select Ticket - Check the status in the passenger list.
During the check-in and sailing period, the E-Boarding Pass cannot be screenshotted or downloaded, but after the sailing is complete, it can be screenshotted and downloaded.
No, the verification process to board the ship must use the original identity card that matches the booking.
Yes, the E-Boarding Pass can be used as a substitute for the physical Boarding Pass, including for food redemption and passenger verification on board.
A feature that allows passengers to transfer tickets from one account to another.
Select the Orders menu – Select your Ticket – Choose the Manage Ticket Order menu – Select the ticket to be transferred – Select Transfer Ticket.
Yes, but it must comply with the applicable terms and conditions.
1. The ID number of the ticket recipient must match the ID number used at booking. 2. The ticket recipient must have an account in the Pelni Mobile app. 3. The ticket recipient must be registered in the passenger data of the Pelni Mobile app owner's account. 4. Check-in must not have been completed.
No additional fees apply.
No, because ticket transfers can only be made between Pelni Mobile app accounts.
Yes, all tickets can be transferred according to the applicable terms and conditions.
Ticket transfers can be made until check-in or printing of the physical boarding pass occurs.
No, a ticket transfer can only be done once.
The recipient's account will show the transferred ticket, and the passenger list on the transferring account will display a 'Transfer' status for the successfully transferred passenger.
No.
Yes, the ticket recipient must have a Pelni Mobile account.
Please check the status of the passenger on the ticket. If there is still no transfer status, please repeat the transfer process.
Yes, the transferred ticket is valid like a regular passenger ticket.
No, the transferred ticket can only undergo mobile check-in in the recipient's Pelni Mobile app.